Ensuring standardized quality across all global production locations is crucial for manufacturers, and OEM suppliers are required to commit to delivering machines that meet these standards worldwide. However, machine builders often face challenges in finding qualified specialists and service partners during the setup of newly sold machines abroad. The OMRON Consultation Desk Service addresses this issue by supporting machine builders throughout the installation process, guaranteeing quality for the end user.
OMRON's Consultation Desk Cross Border Start-Up Service provides a unique opportunity for machine builders to leverage our global service infrastructure, enabling them to deliver and commission machines fast; fit for purpose and in a cost-effective manner. OMRON’s extensive network of qualified service specialists offers support for common installation requirements, including documenting OMRON components, making on-site adjustments, conducting Factory Acceptance Tests and Site Acceptance Tests, making on-site adjustments / documenting changes, and providing on-site training for machine operators and maintenance engineers.
Cross-Border Start-Up Service approach summarised:
-
Provides Cross-border Support in an area or country where OMRON machine builder customer does not have a direct presence.
-
OMRON machine builder customer does not need to send their engineers abroad to handle technical, OMRON-related requests.
-
OMRON machine builder customer and machine operator customers: save time, money and resources.
Cross Border Start-Up is provided in the local language and can include:
-
Support on the start-up during the installation.
-
Advice and support to Reduce installation costs and prevent future malfunctions.
-
Training and coaching of operators and maintenance engineers.
-
Support with software issues to increase machine performance.
Cross-border Support & Expertise quick wins with lasting effects:
-
Tap directly into OMRON's global network of automation specialists.
-
Deploy local OMRON professionals or local OMRON Partners who speak the local language.
-
Eliminate problems at installation.
-
Take advantage of OMRON's shared expertise and experience
-
Realize the best plant availability with quick adjustments.
-
Accomplish significant time and cost reductions instantly.
-
Prevent future malfunctions with OMRON's advice and support.
-
Trust OMRON's consultants to solve complicated issues.
-
Offer clients training and coaching to improve production.
-
Value chain integration during machine-life cycle.
-
Contact Omron account manager or fulfil the contact form on this page
-
Omron will contact you and the customer at the machine location, to discuss the service demand(s)
