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European Repair Centre

This is why you can rely on our service:

  • European Repair Centre with well trained engineers, the latest technologies and a high level of quality.
  • Direct pick up from and delivery to the customer, anywhere within the European Union.
  • Free repair service for products under warranty.
  • Fixed repair price for products when the repair is not covered by warranty.
  • Repaired products receive a 1-year warranty on any replaced or repaired component.
  • The repaired product is returned with our standard repair report.

If you complete the Repair request form we will send you a quotation and expected repair lead time for your product excluding transportation time.

OMRON's Repair Service

5 simple steps to our fast, transparent and reliable repair service.

1. Tell OMRON what's wrong

If you need a repair, contact your distributor or the local OMRON After-Sales service staff.

2. Repair authorisation
OMRON will send you an acknowledgement of your request for a repair and, if applicable a quotation.

3. Pack the product for transport
Make sure the product is securely packed in a box.

4. Call your local DHL agency
Quote the special OMRON account number and DHL will collect your package.

5. DHL returns your repaired product
Your repaired and tested product, along with a repair report, is returned as soon as possible.